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Servant leadership is a practical philosophy supporting people who serve,
first, in their life and work. As a way of expanding that service to
individuals and institutions, they choose to lead, whether in a formal
position or not. In either capacity, they encourage collaboration, trust,
foresight, listening, and the ethical use of power. Servant-leaders also
have the courage to become the change they wish to see in the world.
"It begins with the natural feeling that one
wants to serve, to serve first. Then conscious choice brings one to aspire
to lead. This is sharply different from the person who is leader first,
perhaps because of the need to assuage an unusual power drive or to acquire
material possessions." -Robert K.
Greenleaf
"Do those served grow as persons; do they, while being
served, become healthier, wiser, freer, more autonomous (self-reliant),
more likely themselves to become servants? And, what is the effect on
the least privileged in society; will they benefit, or, at least, will
they not be further deprived?" -Robert
K. Greenleaf
"We are not looking for blind obedience. We are looking
for People who, on their own initiative, want to be doing what they are
doing because they consider it a worthy objective. I have always believed
that the best leader is the best server. And if you're a servant, by definition,
you're not controlling."
-Herb
Kelleher, Chairman, Southwest Airlines

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