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What do we mean by Servant Leadership?

Servant leadership is a practical philosophy supporting people who serve, first, in their life and work. As a way of expanding that service to individuals and institutions, they choose to lead, whether in a formal position or not. In either capacity, they encourage collaboration, trust, foresight, listening, and the ethical use of power. Servant-leaders also have the courage to become the change they wish to see in the world.

Robert Greenleaf

"It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. This is sharply different from the person who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions." -Robert K. Greenleaf

The Test for Servant Leadership

"Do those served grow as persons; do they, while being served, become healthier, wiser, freer, more autonomous (self-reliant), more likely themselves to become servants? And, what is the effect on the least privileged in society; will they benefit, or, at least, will they not be further deprived?"              -Robert K. Greenleaf

Herb Kelleher

"We are not looking for blind obedience. We are looking for People who, on their own initiative, want to be doing what they are doing because they consider it a worthy objective. I have always believed that the best leader is the best server. And if you're a servant, by definition, you're not controlling."
             -Herb Kelleher, Chairman, Southwest Airlines